SHIPPING & RETURNS

DELIVERY INFORMATION

Delivery is free for all UK orders over £30

I use Royal Mail which takes between 3 and 5 working days. 

LOCAL PICKUP:

For local pick up please enter code LOCAL at checkout and email l_rcosmetics@yahoo.com to arrange collection.

DELIVERY PRICE

UK orders under £30 incur a delivery charge of £3.75 up to 2kg.

£7.65 for parcels over 2kg up to 5KG and

£12.00 for 5kg up to 10KG. 

 

SCOTTISH HIGHLANDS, NORTHERN IRELAND AND CHANNEL ISLES

Please contact me for a quote, prices will be according to your chosen postal provider. 

I use weight-based shipping with Royal Mail NOT TRACKED OR INSURED, AND COURIER FULLY TRACKED AND INSURED FOR PARCELS OVER 2KG. 

 

EUROPE, USA & REST OF WORLD

Please contact me for a quote , prices will be according to your chosen postal provider.

I use real time weight-based shipping with Royal Mail and our couriers. 
Royal Mail has a cut off weight of 2kg, so if your order exceeds 2kg in weight I will automatically send it via a courier tracked service. Royal Mail International Standard is the cheapest service, but does not include tracking or insurance, so you are advised to choose the courier option.


Customs charges

Any charges you may incur at customs are payable by you, the customer.

 

Return Policy

Due to the nature of my products I do not accept returns for my products  unless they  are damaged.  If you find your order is damaged, please  contact me within 14  days, so I can send out a replacement.  

This policy lasts 30 days after purchase, beyond this unfortunately a refund or exchange is not possible. In order to complete a return I will need a receipt or proof of  purchase together with  a photograph of the damaged product.  

Once  the  return  is approved, the refund or replacement will be fulfilled within 3 working days.  

Time taken for the replacement to reach  you may vary according  to your location.   

 

Payment Methods

I accept Payment via Paypal or credit or debit card.

 

COVID-19 UPDATE

L&R Cosmetics are carefully monitoring the developing situation relating to COVID-19. My main concern is the health and safety of all, especially our customers.

I use Royal Mail for my deliveries, who have confirmed that Public Health England has advised that people are highly unlikely to be at risk of contracting the illness from receiving  post, such as letters or parcels.This is alongside the advice for people to wash their hands more often than usual using soap and hot water. 

I am currently posting orders three times a week rather than my usual daily drop offs. This will usually be on a Monday, Wednesday and Friday. Online orders can be a great way of ensuring you have some of the items you need. I am well stocked with soap bars. Just make sure you lather well and follow the 20 second guidance. Remember that soap and water is more effective than hand sanitiser.

Finally, thank you for your support for a small business at this difficult time for everybody. We will of course keep this under review.

Keep safe everyone